http://www.insidehighered.com/news/2008/02/19/opensource
There’s a “growing disconnect in what we’re being provided from commercial companies … and what libraries are starting to realize they need,” he said, but libraries aren’t blameless either: He believes they need to communicate more effectively the features and functionality they require. And just because it’s open source doesn’t mean it’s better. Soon enough, Gibbons suggested, open source innovations might spur competition and eventually result in more and better choices in the consumer market.