Categories Library Journal

By Michael Casey & Michael Stephens We’ve been writing the Transparent Library for two years, so it’s time for some more thumbs up and thumbs down. Jeers to the five board members at Topeka and Shawnee County Public Library, KS, for voting yes to restrict four books about sex. This […]

Cheers & Jeers

By Michael Casey & Michael Stephens We’ve written about ideas for improving customer service, boosting staff morale, fostering change, and building a management and communication style that is win-win for both staff and administration. Almost everything we’ve discussed has, as its only cost, time–necessary to plan, implement, and review. There […]

You Can’t Afford Not To Do These Things

By Michael Casey & Michael Stephens You make every effort to create a transparent library. You listen to your staff and customers and give them all possible means to talk to you-email, blogs, paper comment cards, telephone numbers, instant messaging, etc. You try to listen in via Twitter and Yelp. […]

Measure the Silence