http://curtisrogers.blogspot.com/2009/05/web-20-survey-please-respond.html Many academic and public libraries in the United States have been embracing the use of Web 2.0 and Social Networking tools to enhance services to library patrons as well as promote/market library events to new audiences. Libraries have been implementing a wide variety of these tools but many are concentrating their efforts on the use of blogs, open source content management systems such as Joomla and Drupal, social networks such as MySpace and Facebook, and many are also using Instant Messaging chat services such as Meebo to answer reference questions. According to Wikipedia, “Social media are primarily Internet-based tools […]
Categories Web 2.0 & Library 2.0
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Christine Rooney-Browne, a PhD student based at the University of Strathclyde in Scotland, wrote back in March about her experience at The Mitchell Library in Glasgow “soaking up the atmosphere from the latest Aye Write Book Festival:” I had thought it might be a good idea to tweet about the events I attended but when I tried to access Twitter on The Mitchell Library’s public access computers I was informed that Twitter was considered to be an ‘unacceptable website’. Surely not, I thought, so I tried again, on a different computer. Same message again. Made me wonder about what else would be blocked. Attempted […]
social technographics ladder 2008, originally uploaded by groundswellbook. Working on a presentation for my time in Virginia Beach this week. This graph from Groundswell is wonderful!
Carrie our intern, originally uploaded by STDL. Schaumburg Township District Library writes: Carrie completed her internship from January – April of 2009. She was instrumental in developing the library’s presence on Flickr I’ve been lucky to be Carrie’s practicum advisor for this semester. She’s done a wonderful job helping to implement STDL’s Flickr presence. Click through to check out their images.
King County Library System contest, originally uploaded by The Shifted Librarian. Excellent!
Wii Heart Grandparents, originally uploaded by jblyberg. Great program at Darien Library.
We’ve written about ideas for improving customer service, boosting staff morale, fostering change, and building a management and communication style that is win-win for both staff and administration. Almost everything we’ve discussed has, as its only cost, time–necessary to plan, implement, and review. There are no expensive technologies to purchase, no cutting-edge software to struggle with, and no $500-an-hour consultants. Our suggestions involve listening, dialog, and transparent actions. Trust is the underlying concept. Communication is its foundation. Read the whole column here.
Genius bar concept, originally uploaded by Meg Canada. Meg Canada shares a photo of the Genius Bar concept at DOK Delft.
2009/365/60: Downed by Paperwork, originally uploaded by cogdogblog. Alan Levine writes: In valiant attempts to get campus wireless access for me at Baylor, Gardner went to the extremes to work the channels. I had to provide my home address, phone number, forms were faxed, we went to the IT office, phone calls were made to various corners of the IT org chart, I showed by driver’s license and signed more forms…. and the system would still not authenticate the credentials they provided. I offered a pint of blood and my grandmother’s maiden name, to no avail. It may sound like […]
web links, originally uploaded by New Jersey State Library. Don’t miss this: http://www.solvinglifesproblems.org/