By Michael Casey & Michael Stephens Dear MLS grad (and others who may be looking for a new position), We’re glad you are ready for the first (or next) step in your career. We know that the job market can be tight and that most newly minted librarians are happy to get their foot in the door, recognizing that no one library will conform to your workplace ideal. Still, we’d like to offer some pointers for a good fit. First, look at “In Search of an Emotionally Healthy Library,” by Nancy Cunningham (now director of the Learning Resources Center at […]
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By Michael Casey & Michael Stephens When did it become an acceptable customer service response to try and push out an entire age group of users? Never, but that’s happening at too many libraries. Can we remain transparent, open, and focused on the core value of access and still tell young people to find another place to be social online? MC: I still get emails from librarians who endure meetings where administrators bemoan having to accommodate teens. One even said her director thought stats showing lower senior citizen library use reflected the increased teen presence. Banning MySpace MS: My hometown […]
By Michael Casey & Michael Stephens The most difficult part of 2.0 librarianship is not the creation of new services nor even the job of convincing those in charge to let you try those new ideas. No, the hardest part is often the reexamination of ideas. It’s a key factor of any library service and part of the definition of Library 2.0 that sometimes gets overlooked. The evaluation of newer and existing services is critical for any successful library. It can be accomplished via vertical teams or a mix of internal and external evaluators; either way, you must look at […]
Adopting a new technology can be fun, whether it’s Web 2.0 applications like Drupal or cutting-edge technologies like RFID. It can be seductive to watch these tools used by other library systems. We’ve seen many “cool tools” presentations at conferences that play up the wonders of Twitter, FriendFeed, or Facebook apps. However cool these new tools might appear, it may not be easy to inject them into your library—nor do they all belong there. Check out the Libraries Using Evidence blog, created by a group of Australian librarians, for insight into how evidence-based practice meets 2.0 initiatives. Administrators must take a big […]
Cheers to the many librarians who have joined the local and global conversation via blogs, wikis, Flickr, and other social networks. The expression of shared ideas, feedback, and solutions furthers the professional discourse. Jeers to IT departments that still hide behind “it’s not secure,” “we can’t support that,” and technology plans/decisions made without involving librarians or users. We’re ready for an open dialog about security, privacy, and what resources we can realistically spend. We understand how busy IT can be. We simply want the discussions to be more inclusive. Cheers to libraries like North Carolina State University (NCSU) for the […]
By Michael Casey & Michael Stephens We’ve been writing the Transparent Library for a year, so it’s time for some thumbs up and thumbs down. Cheers to the widespread librarians, library staff, administrators, trustees, and others from libraries small and large who have participated in localized versions of Helene Blowers’s Learning 2.0 program. As we write, the entire state of Minnesota is running the program for all interested parties, reinforcing the idea that inclusive, self-directed learning applied to emerging tools can bring people together and get them talking. Cheers to the State Library of South Carolina for its engaging, personalized […]
By Michael Casey & Michael Stephens This column is directed to front-line librarians and staff, who deliver customer service and have damn good ideas for what can be done to improve things. It’s often a hurdle to get library administrators and managers to listen to your concerns and views. But there are ways. And we believe this advice holds true for everyone on the desk, from reference librarians to support staff. Be vocal but not obnoxious. You know the story probably better than anyone as to how your users perceive the library. You know how they use (or don’t use) […]
Picture this: your library has launched a visionary long-range reorganization plan that sparks an anonymous, critical blog from staff members. Or your library appears in an anonymous YouTube or Flickr extravaganza that targets your authoritarian signage, unfriendly staff, and dirty public restrooms. Or your soon-to-be-launched web revamp is reviewed on an employee’s personal blog before the library goes public. Hypothetical? No. Such events, which have occurred at various libraries, can make for difficult and stressful times. Are they entirely negative? Can transparency and anonymity coexist? Is it better to turn a blind eye to the conversation playing out online? Read […]
By Michael Casey & Michael Stephens Picture this: your library has launched a visionary long-range reorganization plan that sparks an anonymous, critical blog from staff members. Or your library appears in an anonymous YouTube or Flickr extravaganza that targets your authoritarian signage, unfriendly staff, and dirty public restrooms. Or your soon-to-be-launched web revamp is reviewed on an employee’s personal blog before the library goes public. Hypothetical? No. Such events, which have occurred at various libraries, can make for difficult and stressful times. Are they entirely negative? Can transparency and anonymity coexist? Is it better to turn a blind eye to […]
The “To Do” list for transparency is simple but requires commitment from administrators and staff and a willingness to learn from failure. While the list mostly fits all sizes, note that the challenges in achieving the first two items are faced mainly by medium and large libraries. The list Give your staff multiple avenues for open communication, including internal blogs and vertical teams. Visit front-line staff regularly. Cross-train staff so they have a sense of what their fellow front-line workers do all day. Encourage new ideas and the hearing of ideas among all levels of staff and with the public. […]