Picture this: your library has launched a visionary long-range reorganization plan that sparks an anonymous, critical blog from staff members. Or your library appears in an anonymous YouTube or Flickr extravaganza that targets your authoritarian signage, unfriendly staff, and dirty public restrooms. Or your soon-to-be-launched web revamp is reviewed on an employee’s personal blog before the library goes public. Hypothetical? No.
Such events, which have occurred at various libraries, can make for difficult and stressful times. Are they entirely negative? Can transparency and anonymity coexist? Is it better to turn a blind eye to the conversation playing out online?