“I just wanna tell you how I’m feeling” – Doing Something with Feedback

Library Revolution ponders “one point that kept coming up at Computers in Libraries is the importance of not asking for feedback unless you actually intend on doing something with it.”

http://libraryrevolution.com/2008/04/15/feedback-followthrough-and-rick-astley/

When you ask your staff, users, and colleagues for feedback, are you prepared to do something with that feedback? Do you have a mechanism in place for handling suggestions in a productive way? Are you ready to encourage the development of the ideas offered up, constructively criticize, and put forth the effort necessary to transform raw ideas into effective, creative, and innovative efforts? How do you prove that the suggestions you’re asking for will be taken seriously… even if they involve bad 80’s dance-pop one hit wonders?

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