No, you may not have a friendly chat with library staff

Kathryn Greenhill writes:

Spearwood Library has been remodelled.

They have added a half wall so that staff and patrons cannot make eye
contact or see each other.

It felt really dehumanizing to stand on one side of the barrier,
centimetres from someone in a building built on service and not be
able to smile or say hello.

This is the first thing users see when they enter the library.

I guess it is there to solve some perceived “problem”. Anyone want to
have a guess what and how else it could have been solved?