Library consultant Richard Dougherty detailed the five requirements of offering digital reference in the May 2002 issue of American Libraries. They include:
? Creating policy
? Acquiring the Technology
? Training staff
These five gems could be used as a guide for any technology planning in a library setting. You can’t do one part and not do the other or you are setting up your new initiative or service to fail. No policies for that new service? An untrained, unfamiliar staff? No promotion? Forget about it!
(I know I posted before but it needs to be repeated!)