Training should be viewed as a necessity, not a luxury; as mandatory, not voluntary; and as comprehensive, not superficial. Training should be both theoretical and practical. The consequence of poor training will be that our users will lose confidence in librarians: They will think that librarians have joined the ranks of others that have fallen under the weight of emerging technologies, and they will see libraries as another institution that is threatened with extinction as the 21st century approaches.
Krissoff, A. & Konrad, L. COMPUTER TRAINING FOR STAFF AND PATRONS, Computers in Libraries, Jan1998, Vol. 18, Issue 1