http://theloudlibrarian.net/2005/08/im-reference-is-here.html
What a nice post that illustrates so much of what we must do to insure an effcetive rollout of such a service:
“I updated our website, updated our blog, and began talking up the service with a few teens, who immediately indicated that it was really cool, and they would totally use it.”
A PowerPoint is included as well.