“Why can’t I get a library card online?” Jennifer Rice on Library Services

Via Alane at It’s All Good:

The OCLC Symposium at Midwinter

Listen to her talk here!

Listen to this talk and pay close attention: Netflix, how we present our services to the public, convenience, user expectations, choice, what are people willing to pay for and community.

“This is the age of being wowed.” EXPERIENCE!

This is big.