Read. This. Now. http://freerangelibrarian.com/2006/06/the_user_is_not_broken_a_meme.php Wowza!
This quote spoke to me. Beyond the techiness — strip that away — you get a good message we could apply to the development of many library initiatives. The harder we tighten things down, the less room there is for a creative, emergent solution. Whether it’s locking down requirements before they are well understood or prematurely optimizing code, or inventing complex navigation and workflow scenarios before letting end users play with the system, the result is the same: an overly complicated, stupid system instead of a clean, elegant system that harnesses emergence. Keep it small. Keep it simple. Let it […]