Daily Archives: September 15, 2007

1 post

Going to the Field

By Michael Casey & Michael Stephens How many times have decisions been met with resistance and misunderstanding in your library when word reaches the front lines? Sometimes it seems like higher-ups create policy without a feel for what actually happens on desks throughout the library. Often, those higher ups are labeled “out of touch.” And those staffers who are on the front lines or working in the branches-whether they’re public or academic libraries-do know what goes on every day. You know what it’s like. You know how you must juggle immediate customer service needs with longer-term issues such as training, […]