Conversation at the Social Customer Manifesto

What a perfect tie in to our work in LIS701 last night. A few students shared stories that I just couldn’t believe of policies and rules at their institutions and the lack of human conversation that surrounded them.

My take: “Conversation” is just that…communication between actual human beings. This process of real conversation happens millions of times, and is only successful when the interactions are real and genuine, transparent and truthful. Conversation is the “root act” that creates transformation.

Read the whole post to see how conversations can start, not with marketing speak or floods of messages but naturally. How are you encouraging conversation at your library? And more importantly, how are you moving toward transparency?