Daily Archives: May 15, 2008

3 posts

Embracing Service to Teens

By Michael Casey & Michael Stephens When did it become an acceptable customer service response to try and push out an entire age group of users? Never, but that’s happening at too many libraries. Can we remain transparent, open, and focused on the core value of access and still tell young people to find another place to be social online? MC: I still get emails from librarians who endure meetings where administrators bemoan having to accommodate teens. One even said her director thought stats showing lower senior citizen library use reflected the increased teen presence. Banning MySpace MS: My hometown […]

The Transparent Library: Embracing Service to Teens

MS: Comments on my blog ranged from the forward-thinking, right-up-Ranganathan’s alley and the “Anonymous” who said, “Of course that crap should be banned” to the thoughtful critique and commentary of Ian McKinney from cutting-edge Allen County Public Library, Fort Wayne, IN. He reminds us the problem was specific kids, not technology. Indeed, I worry the teens in Mishawaka won’t care about the library and that will hurt the whole community. Were other solutions considered? MC: When we advocate bringing teens into the library, we don’t acquiesce to rowdy teen behavior, as some suspect. Behavioral problems are never acceptable in the […]