Daily Archives: March 16, 2009


We’ve written about ideas for improving customer service, boosting staff morale, fostering change, and building a management and communication style that is win-win for both staff and administration. Almost everything we’ve discussed has, as its only cost, time–necessary to plan, implement, and review. There are no expensive technologies to purchase, […]

The Transparent Library: You Can’t Afford Not To Do These ...


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No, it’s not the secret service of the Soviet Union – it is, however, the commercialized reference desk.  KGB, or the knowledge generation bureau as they sometimes call themselves, provides a two-way text reference service straight to mobile devices.  Anywhere.  Anytime. Which begs these questions: What about the reference desk?  […]

KGB Answers your Text Messages



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I was glad to meet Liz Danforth at my afternoon session of “The Hyperlinked Library” in Phoenix last week. The group was buzzing about her new blog and column about gaming at Library Journal: http://www.libraryjournal.com/blog/1130000713/post/500041650.html A bit of her introductory post: Most of my time freelancing I’ve also worked in […]

Games and Gaming Blog/Column at LJ