Shared with me via email is the response from a university library who would not make an exception for an online student who needed an article and who was without access from home and at work due to unforeseen circumstances:
The Library policy states that the Library will not send an article if the article can be accessed online. As you may be aware of that many of our patrons have no access to computer or internet from home, so we are unable to make exceptions to anyone for such kind of requests.
I’m trying to understand what this means exactly. I do know that making a tiny exception to deliver a much needed article might just “save the day” for a student. Isn’t that more important?