Via Digg: http://www.crmlowdown.com/2006/11/the_10_best_and.html This fascinates me: the top ten best customer service sompanies includes Apple (hurrah!), GE and Hilton Hotels. I’ve achieved Hilton Honors Diamond staus because of all the Hamptons and Doubletrees I’ve stayed while on the road and have no complaints about their service, so I wasn’t surprised. This bit did intrigue me: 7. HILTON HOTELS CORPORATION – Laboratory Studies for Improved Customer Service Innovation combined with a desire to better the customer’s experience is apparent in Hilton’s programs like the Hilton Technology Room, which is basically a laboratory for gathering customer feedback on new and emerging technologies. […]
Categories Engaging Library Users
183 posts
Brian Kenney, editor of SLJ, urges public libraries to provide more activities, tools and tech for young people. Most librarians get it..but: http://www.schoollibraryjournal.com/article/CA6386666.html It’s the public library directors who need to listen. Staff members need better tools and skills, while their youth need more space, materials, and computers. As Gómez says, “We cannot view out-of-school-time programming and services as an adjunct to core library services.” For that to be true, a lot of public library directors will need to take a hard look at their library’s resources and how they’re spent. Maybe it’s time to stop moaning about that seldom-visited […]
no games on these computers Originally uploaded by circulating. Looks like it’s from a juvenile detention center…
Rules in the Teen area Originally uploaded by davidking.
Via David Warlick at http://davidwarlick.com/2cents/2006/09/18/listening-to-student-voices/: Ian Jukes, just sent me a link to a study that was published last year by Education|Evolving, a joint venture between the Center for Policy Studies and Hamline University in Minnesota. The report, Listening to Student Voices — on Technology (pdf), describes 15 findings, culled from various literature. The findings are mostly not surprising, but worth noting again: Computer and internet use is growing Students are sophisticated users Technology is important to students in education Technology is not an extra In-school access to technology is limited Home use dominates In-school use is not integrated Computers […]
Jessamyn blogs her recent visit to the Chicago-based Newberry Library: guard: “Do you have some RESEARCH you’d like to do?” (clearly the emphais on the word, to me, implies “hey dumbass, it’s the most obvious password in the book. Here, I’m giving it to you”) me: “No, I just wanted to look at the reading room, but I think I’ll go home instead.” I really try to not use this space to complain about customer service incidents unless I think they can somehow be useful teaching tools, but I just was floored here. I had done my homework and read […]
From a librarian who wishes to remain anonymous: Dear Michael, I heard you speak last May and I had to ask your opinion on something happening at our library. The other librarians want to write a Conduct Policy for the teens who come in after school: no skateboards or rollerblades, no games, one teen per computer, quiet behavior, etc. I want to speak up but I’m a new librarian and I’m scared they’ll all get mad at me. I think I know the answer but is this the way to pull teens in? Just sign me Anonymous Next Gen Librarian […]
Nope, not the sports bar — but the library! Via Library Garden, read this cool little post! In the early June Chris Ducko, our building manager, had a request from a patron if they could watch the afternoon match of a World Cup game somewhere in the library. Our high-tech community room was not being used, so Chris turned it on for him. The next day he came back with a few friends and from there the crowd continued to grow through word of mouth around town. We had suddenly become THE place in town to watch soccer! In fact, […]
I totally missed that ITI put up my article about Gaming Symposium as FREE! Thanks ITI! http://www.infotoday.com/MLS/mar06/Stephens.shtml
Joe Sipocz, my SJCPL colleague, just got back from ALA. He posts to the Lifeline about the Long Tail: http://www.libraryforlife.org/blogs/lifeline/?p=1496M We’re in the era of unlimited consumer choice, which has extended this long tail. Anderson predicts that our children will never know what the phrase ‘out of print’ means. All of this also explains why our public often asks us for books that we don’t own.