Categories Engaging Library Users

156 posts

Posts about strategies to get users involved in the library or thoughts related to serving library user’s needs

“Club Milner”

“We cannot keep libraries the same exact way. We cannot hope that our students will use the old technology. Hope is not a strategy for us,” she said. “We need to change; we need to transform; we need to find new ways to deliver information. And we are after the whole person, not just the brain.” Dean of University Libraries Sohair Wastawy http://blogs.ilstu.edu/illinois-state-magazine/2012/02/01/long-overdue/ Don’t miss this article about the changes at the Milner Library at Illinois State.

Office Hours: The Age of Participation

My February column is up at Library Journal: http://lj.libraryjournal.com/2012/02/opinion/michael-stephens/the-age-of-participation-office-hours/ IT’S THE MUSEUM DIRECTOR’S conundrum. She has six brief seconds to grab the visitor’s attention as they walk past each exhibit. Once they pass the exhibit, they’re gone for good. That thought went through my mind as I stood talking with a museum administrator at a stammtisch [“regular get-­together”] in Berlin in March 2010. Could this brief window of opportunity be maximized by adding a social, participatory component to museum ­exhibitions? I couldn’t help but think that this is the same problem facing libraries. How can we grab the public’s interest despite the […]

Library on Wheels – Blogging Gold from Char Booth

Please do not miss: http://infomational.wordpress.com/2011/12/19/project-curve-part-five-library-on-wheels/ Just a snippet demonstrates Char Booth’s evidence-based, grounded approach to library outreach and technology: the mobile shift: not exactly news Now, down to project business. Mobile platforms and services have become one of the most handily bandied-about concepts in libraryland over the last few years, and for very good reason. Recent research from ECAR, PIL (pdf), and Pew (among others) documents a mobile shift in personal and academic connectivity, communication, and access among learners. My own research for the Council of Chief Librarians of California Community Colleges in 2011 examined in part the receptivity of participants to mobile library functionality, which resoundingly […]

Have you checked out “Engaged Readers?”

Glenn Peterson sent this along – very cool stuff: “Engaged Readers” keeps patrons engaged in reading by letting them interact with other readers and library staff as they create and share book lists, write reviews, add comments, follow fellow readers and more. Suitable for a summer reading program or year-around. Check it out at http://engagedpatrons.org/EngagedReaders.cfm. The service is free for small- and medium-sized libraries, affordably priced for the rest.

Office Hours: Listening to Student Voices

My “Office Hours” column is out in the new LJ and online. This time I report from The Future of the Academic Library Symposium: The age-old confusion about what a librarian does still exists. In fact, when Ridley asked the panel “What defines a professional librarian,” their comments weren’t surprising. One “had no idea” what a librarian was until it was explained to her in the car on the way to the symposium. Another stated what many students, and public library patrons, think as well: “it means everyone in the library to me….” Ridley followed with, “Do you care if […]

Yes you can! 2011 @ OPPL

Yes you can! 2011, originally uploaded by Oak Park Public Library. Oak Park Public Library writes: Yes you can eat at the Library! Beginning today, June 1, 2011, we will allow food in all 3 facilities. We made this change because we think it will improve the library experience of many of our customers, including parents with young children, kids and teens who visit after school, and people who use the Library for extended periods of time. There …are some limitations, including: no eating in the Silent Reading Room or Storytime Room or while using our computers. We expect this […]

Revamping Reference at The User Experience

http://www.libraryjournal.com/lj/ljinprintcurrentissue/889573-403/revamping_reference__the_user.html.csp Aaron Schmidt writes: Reference desks don’t have to be antagonistic. Boomerang-shaped desks with a computer monitor and an easily shared keyboard between two chairs set the stage for a collaborative interaction. Folding patrons into the research process acknowledges their contribution. This respectful gesture—and the other ways to consciously consider your reference setup—can ameliorate library anxiety and foster an engaging experience. With the easy-to-use mobile computing options now available, roving reference makes more sense than ever. I spoke with Katherine Penner (Univ. of Manitoba’s Dafoe Lib.) and Martha Flotten (Multnomah Cty. Lib. [MCL]) about how they’ve experimented with Apple iPhones […]

Sharing & Saving the Day – A TTW Guest Post by Carrie Straka

Last week, a patron came to me needing help with her resume. She’s looking for a job, and she’s desperate. She didn’t want just books on how to write a resume, she wanted someone to sit down with her and help her write it. I’m not good at writing resumes, so I didn’t offer my services and hinder her job search. I recommended another local public library because I’d heard that they had a resume service and I thought they might be able to help her. I was wrong. She came back to me and told me that the librarians […]

Fun at the Library

A few of my coworkers (Ruth, Erika, and Matt) had some fun this April Fool’s Day.  Check out the entire run of images here. You know, there’s something to be said to working with people who come up with fun ideas.  Furthermore, there is many things to be said about working under leadership that allows/encourages this sort of fun creativity. Patrons/members/customers can sense when people like what they are doing, it makes a difference. TTW Contributor: Mick Jacobsen