This INCREDIBLE handout was created by SJCPL’s own Kathryn Slott - who ROCKS! This one is for FIRE, a MAC OS X IM app, but you could adapt it for almost any IM client.
Note the incredible attention to the Reference Interview!
http://www.tametheweb.com/presentations/Fire_training.pdf
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on Friday, May 6th, 2005 at 4:14 pm and is filed under IM, Meebo & Chat Reference.
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