Daily Archives: January 21, 2005

1 post

Is Virtual Reference User Centered?

Aaron, who also made this Winter’s NetConnect with a most cool TOP TEN, posts a most thoughtful bit about his thoughts on the state of VR in libraries. http://www.walkingpaper.org/index.php?id=143 Virtual Reference is not user-centric, he writes. Expecting people to enter into and operate in a little world that vendors have created is a bit naive. VR systems clearly were built with librarian in mind. The benefits awarded librarians vs. patrons illustrates this. Yes. I agree. Who were we planning for when so many libraries jumped on to the RMS Virtual Reference as it sailed toward greatness only to encounter a […]