An article from Fast Company magazine (which I would add to the list of magazines NOT related to libraries we should be reading!) has an article called The Beauty of Simplicity.
The jist? Making technology simple so folks use it! ” If the equation T (technology) + E (ease of use) = $ can be proven, the time may be right for the voice of the technologically challenged who can’t operate their remotes to be heard.”
Read the Clio post and the article… good stuff to think about!