Daily Archives: April 11, 2006

6 posts

NOT even Library 1.0! (Updated!)

http://www.flickr.com/photos/travelinlibrarian/124453103/ Michael Sauers reports: 10 April 2006: This sign is no longer hanging in the library. It has been removed and no one in the department would admit to posting the sign in the first place. Oh! To cleanse the pallet: http://www.flickr.com/photos/56709973@N00/120136808/

Is your Library Losing its Best people?

“…right now most libraries are letting some truly invaluable people slip right through the cracks.” http://www.theshiftedlibrarian.com/archives/2006/04/11/a_liminal_followup.html ” Ask yourself what your library is doing to value your top staff (all of them, not just the traditional, stereotypical functionaries), to create a collaborative environment (especially between generations and between various job roles), and to let your employees color outside the lines a little in order to draw the big picture.” http://www.theshiftedlibrarian.com/archives/2006/04/10/the_taking_issue_with_absolutes_librarian.html To me, that’s letting go of that micro-management control some librarians use and letting librarians dream, innovate and plan without red tape, endless meetings and barriers disguised as “baby steps.”

On Non-Profit 2.0

The offspring and meme of “2.0” continues: http://www.nonprofittechblog.org/nonprofit-20 The most intriguing for me is a comment: The essence of Marnie‚Äôs post for me was that web2.0 technologies are (potentially) driving nonprofits to be more transparent and deliver information and programs that provide better personal attention. From that perspective, it creates a certain amount of competition among NPOs (as well as collaboration opportunities) to really step up and provide services that people need. Ding Ding! This is going into our course for ALA.

Customer Service

Via The Social Customer Manifesto: Guy Kawasaki posts a Top Ten list: The Art of Customer Service. http://blog.guykawasaki.com/2006/04/the_art_of_cust.html This might be good to read and apply to our libraries: how does the administration feel about customer service? How does the director/dean/head librarian feel about users? What levels of trust are their in your institutiuons between management and front line librarians and support staff? Who blames who when things go wrong? Are we hiring the right people or pormoting the right people to the right jobs? Here’s the full list: Start at the top Put the customer in control (Ding Ding) […]