Daily Archives: April 11, 2006

“…right now most libraries are letting some truly invaluable people slip right through the cracks.” http://www.theshiftedlibrarian.com/archives/2006/04/11/a_liminal_followup.html ” Ask yourself what your library is doing to value your top staff (all of them, not just the traditional, stereotypical functionaries), to create a collaborative environment (especially between generations and between various job […]

Is your Library Losing its Best people?

The offspring and meme of “2.0” continues: http://www.nonprofittechblog.org/nonprofit-20 The most intriguing for me is a comment: The essence of Marnie‚Äôs post for me was that web2.0 technologies are (potentially) driving nonprofits to be more transparent and deliver information and programs that provide better personal attention. From that perspective, it creates […]

On Non-Profit 2.0

Via The Social Customer Manifesto: Guy Kawasaki posts a Top Ten list: The Art of Customer Service. http://blog.guykawasaki.com/2006/04/the_art_of_cust.html This might be good to read and apply to our libraries: how does the administration feel about customer service? How does the director/dean/head librarian feel about users? What levels of trust are […]

Customer Service