http://learningexpress.blogspot.com/2006/09/week-6-thing-15-library-20.html Lori Reed, training specialist for the Public Library of Charlotte & Mecklenburg County, ponders L2 and empowering staff. What else does Library 2.0 mean? Empowering not only patrons but staff. Our library provides the most outstanding customer service of any organization that I have ever seen. But do we provide the same service to internal customers? Not always. If our vision is to be the best library in America, we have to start by being the best staff. We need to support and encourage each other. We need to realize that yes we are all individuals and we make […]
Daily Archives: September 23, 2006
3 posts
See Jessamyn’s post: http://www.librarian.net/stax/1860 This is exactly what ALA needs. I have to admit I had never seen the faces of some of these folks whose names I do recognize. Thanks ALA… please keep going! I want more! More faces, more humanity… 🙂
Director, are you Blogging?? Via the Church of the Customer Blog: If CEOs blogged, they would save considerable time on hundreds of weekly emails that ask roughly the same types of questions. That’s part of Debbie Weil’s thesis in The Corporate Blogging Book. “Why not do it more efficiently?” she writes. “Instead of a one-to-one message, why not a communication from one to many thousands?” She describes the pro’s and con’s of corporate blogging with plenty o’ pointers on how to do it well and not screw up. I read an early copy of the book and it’s excellent. So […]