Monthly Archives: October 2006

43 posts

The Journey from Good to Great

A couple of weeks ago, I received an email from a librarian in Kentucky inviting me to breakfast during my stay in Louisville. I’m glad I said yes! McCracken PL (Paducah, KY) librarian Iris Garrott, who blogs at and library director Marie Liang treated me to breakfast and told me all about what they’ve been doing at their library. Using the works of Jim Collins, including his book Good to Great, these librarians reported their library was inspired to be great: great customer service, great interactions between staff, and great communication. I was impressed with something Marie told me: […]