Daily Archives: July 22, 2010

1 post

More on the Reference Desk is Gone

Jeff Trzeciak provides more information about McMaster University Library’s transformation to blended services: http://ulatmac.blog.lib.mcmaster.ca/2010/07/22/reference-desk-gone-2nd-post/ (bold emphasis is mine) In other words, only around 40% are really “research-related” questions.  The remaining 60% are largely directional.  In a subsequent blog post I reported on the breakdown between in-person, email and IM transactions.  These statistics indicate that only 82% of the volume is taking place within one of our buildings.  The remaining 18% is virtual. So, a decline of nearly 2/3 from our high, coupled with 18% of the assistance now being virtual and only 40% being research-related.  Sounds like a candidate for […]