Nowadays, an unhappy public can be more vocal than ever before, thanks to the Internet. When Apple dropped the price of the iPhone by $200 just weeks after the device went on sale, various Apple discussion forums caught fire with angry posts, and savvy geeks launched web sites to protest. How might a library director respond to the launch of a critical blog posted by community members or even anonymous staffers? (Check AFPLwatch.com for a perfect example of the latter in action.) Imagine if a site just like that debuted for your library. One of the toughest—and most crucial—things a […]
DSC_0413 Originally uploaded by St. Joseph County Public Library Congrats to all my former colleagues at SJCPL for the planning, building and dedication of the new Lakeville branch. Click through for loads of pictures of Dedication Day festivities.