Speaking of cisutomer relationships, don’t miss Jenny Levine’s post about her experience at a Marriott hotel: Apparently this is part of a service called Plug into Marriott, and it’s a traveling geek’s dream come true. In fact, I’d love to have one of these in every room in my house! The panel has four surge-protected outlets, an ethernet port, an audio-in port, RCA jacks, an S-Video port, a computer video port, and even a memory card reader. This means you can plug in your laptop (to do work or watch a DVD), an MP3 player to listen to music, a digital […]
Christopher Carfi writes about Oracle and Oracle’s Social CRM (I had to look it up: stands for Customer Relationship Management.) http://www.socialcustomer.com/2008/09/1000-miles-to-g.html First, the pragmatic bits. Oracle still has a long way to go to truly embrace the notion that the customer can be in control, or at least be a mutually beneficial party, in the business relationship. Exhibit A, the cringeworthy tag line and subhead on the page shown above. What does it say? “Oracle Social CRM Applications leverage Web 2.0 technologies to help sales people identify qualified leads, develop effective sales campaigns and presentations, and collaborate with colleagues to […]
Types of Blogs, originally uploaded by cambodia4kidsorg. Don’t miss the Technorati report on the State of the Blogosphere. http://technorati.com/blogging/state-of-the-blogosphere/who-are-the-bloggers Bloggers are not a homogenous group, but they are an educated and affluent one: three out of four U.S. bloggers are college graduates, and 42% have attended graduate school. They skew male, and more than half have a household income over $75,000. They are experienced: although it has only recently exploded into the mainstream, blogging is not a new phenomenon. Half of bloggers are on their second blog, and 59% have been blogging for more than two years. The […]
Don’t miss: http://www.asaecenter.org/PublicationsResources/ANowDetail.cfm?ItemNumber=36272 One of the stumbling blocks for libraries when we talk about blogging is the fact that so many library blogs never get comments. This article – focused on associations – might be very useful for strategic planning for the library blog. I especially like this one: 2. Open and easy. If you really want to build comments, you have to be open and make commenting easy. Limiting your blog content or commenting features to members also limits what you can achieve with your blog. A members-only strategy may be appropriate in some cases, but not if your goal […]
Skype Stations at Simmons GSLIS, originally uploaded by mstephens7. Are other school offering Skype Stations? This is ingenious!