Christopher Carfi writes about Oracle and Oracle’s Social CRM (I had to look it up: stands for Customer Relationship Management.) http://www.socialcustomer.com/2008/09/1000-miles-to-g.html First, the pragmatic bits. Oracle still has a long way to go to truly embrace the notion that the customer can be in control, or at least be a mutually beneficial party, in the business relationship. Exhibit A, the cringeworthy tag line and subhead on the page shown above. What does it say? “Oracle Social CRM Applications leverage Web 2.0 technologies to help sales people identify qualified leads, develop effective sales campaigns and presentations, and collaborate with colleagues to […]
Contributors Michael Stephens
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Types of Blogs, originally uploaded by cambodia4kidsorg. Don’t miss the Technorati report on the State of the Blogosphere. http://technorati.com/blogging/state-of-the-blogosphere/who-are-the-bloggers Bloggers are not a homogenous group, but they are an educated and affluent one: three out of four U.S. bloggers are college graduates, and 42% have attended graduate school. They skew male, and more than half have a household income over $75,000. They are experienced: although it has only recently exploded into the mainstream, blogging is not a new phenomenon. Half of bloggers are on their second blog, and 59% have been blogging for more than two years. The […]
Don’t miss: http://www.asaecenter.org/PublicationsResources/ANowDetail.cfm?ItemNumber=36272 One of the stumbling blocks for libraries when we talk about blogging is the fact that so many library blogs never get comments. This article – focused on associations – might be very useful for strategic planning for the library blog. I especially like this one: 2. Open and easy. If you really want to build comments, you have to be open and make commenting easy. Limiting your blog content or commenting features to members also limits what you can achieve with your blog. A members-only strategy may be appropriate in some cases, but not if your goal […]
Skype Stations at Simmons GSLIS, originally uploaded by mstephens7. Are other school offering Skype Stations? This is ingenious!
Dominican University, originally uploaded by librarybug. Our campus is beautiful!
I’m a big follower of library websites. They are virtual representations of their physical presence and they also say a lot about a library’s innovation (or lack thereof). All this summer I investigated different libraries to see what they were doing and how they were designing their online presences as I redesigned the website for my employer, the A.C. Buehler Library at Elmhurst College. But it would have been great to know that I could have gone straight to one location to look at a plethora of library websites instead of Googling sites I knew of. Well – that one […]
I’ve heard from a couple of directors about the legal issues of Flickr article: http://tametheweb.com/2008/09/18/legally-should-libraries-not-be-using-flickr/ I thought it would be cool to do a “The Directors & Managers Respond…” piece. Please send your thoughts and I’ll share them via a blog post. mstephens7 (at) mac.com
Join ALA President Jim Rettig at the ALA Connections Salon, an online event scheduled for 2 p.m. to 3 p.m. EST Friday, Sept. 26. Online Programming for All Libraries (OPAL) Coordinator Tom Peters will begin the hour with an interview with Rettig, whose presidential focus is “Creating Connections.” Rettig’s initiatives foster connections among libraries, library workers, the communities libraries serve and those who make library funding and policy decisions. Rettig is particularly interested in fostering connections among ALA members and exploring new ways for members to benefit from and contribute to our association. The ALA Connections Salon is one […]
I take notes, share those notes, and build a community with my peers – just by using twitter -it’s really quite simple. This is how I feel about Twitter in the classroom. But the 9/18/08 article over at Techdirt, and the comments in particular, paints some different hues (see: “Should you live blog/twitter a class?“). Last weekend I was engulfed in one of three weekend intensive sessions in Michael’s “Library 2.0 & Social Networking Technologies” class. As he went through his well-honed version of “The Hyperlinked Library”, I thought, “man, it would be cool to capture some of this and […]
As TTW readers may know, I write a lot about the power and potential of blogging in our profession. My dissertation “Modeling the Role of Blogging in Librarianship” examined the motivations of early adopting bibliobloggers while my work with ALA Library Technology reports offered the hows and whys for blogging libraries. I recently got a review copy of Library Blogging by Karen Coombs and Jason Griffey. I must say it fits the bill as a perfect “How to” guide for librarians from two practitioners and bloggers that’s up to date and pretty darn inclusive. The opening chapters give the […]