I have heard reports of the demise of libraries and librarians since I first entered library school over thirteen years ago. I tend to not pay much attention to them, but in the last few months a couple articles followed by personal experiences have caused me a bit of concern. The first was Rick Anderson’s guest editorial in the Journal of Academic Librarianship (July 2011, 37:4) where he argued that we have valuable services, but students and faculty don’t really care. Second, was the blog post by Mike Shatzkin (http://www.idealog.com/blog/it-will-be-hard-to-find-a-public-library-15-years-from-now) where he argues that big picture trends are going to […]
Contributors Troy Swanson
78 posts
Library management is a battle against entropy. Those of us who remember our physics know that entropy is most famously captured in the second law of thermodynamics, but it may be easiest to think of entropy as the measurement of the dissipation of energy in a system. So, if hot water and cold water are poured into a bucket, the energy from the hot water will spread to the cold water until all of the water is the same temperature. The state of organization (hot vs cold) will dissipate into a state of high entropy (disorder). To reorganize the water, […]
When we initiated a new usability study of our library’s website, we reviewed close to 60 library websites. The one dominant trend we observed was the placement of some sort of search functionality was present on the library’s homepage. Most libraries had tabbed search boxes that allowed users to click between tabs for searching the OPAC, periodical databases, and other types of information. Our assumption was that we also should move our search functionality to our library’s homepage. We thought that search was the primary purpose of our website, but the results of our usability study caused us to rethink […]
Much discussion has been made about librarians reaching out through social media to our communities and our patrons and rightly so. But, we often overlook the role that social media offers for us internally as a means to strengthen our organizations. One thing to remember is that libraries really do not participate in social networks. People do. In fact, your “library” doesn’t exist. You may have a building. You may have items on your shelves. You may have people who show up to do work. But, there is no “library.” Often, we speak of our libraries as if they are […]
Many technology policies are created out of fear. They are created to protect the organization from its own members. They present a laundry list of illegal activities from copyright infringement, to libel, to harassment, to intellectual property theft, etc. They “protect” the library from lawbreakers and heart breakers. Of course, policies have never done an hour’s worth of work…ever. Policies don’t do anything. People do things, and the best policies should offer guidance to the actions of organizational members. The goal of all policies should be to prevent problems before they occur, not act like “red light cameras” taking photos […]
Administrators face two conundrums with Web 2.0 tools. David Weinberger called the first a “conundrum of control” in his book Everything is Miscellaneous. This conundrum states that organizational leaders have an important interest in ensuring that 2.0 tools are used to further the organization’s mission. However, the more controls that they put in place (such as approval processes for blog posts) the less useful the 2.0 tools become. The second conundrum is what I call a conundrum of adaptibility. This conundrum states that organizations with looser controls allow for more experimentation by individuals as they work to solve problems. However, organizations […]
There are costs to maintaining and fully supporting technologies. For every dollar of software or hardware that is purchased, there are additional dollars that must be committed to implementation and ongoing support. Most organizations have lists of “supported” technologies and much longer lists of “unsupported” technologies. Yet, we continue to innovate. We continue to utilize new tools to solve problems. I stumbled upon this blog post from Rosabeth Moss Kante about innovation in health care, which I think is applicable to innovation in general and libraries specifically: “Innovations always sound good in retrospect, after they’ve worked, and in isolation, when […]
Dr. Troy Swanson has agreed to share with TTW readers a series of four guest posts. I blogged about Troy’s research here: https://tametheweb.com/2011/02/22/interview-with-dr-try-swanson-community-college-blogging-research/ The first post – The Underground Economy of Innovation – will go up today! Troy A. Swanson is Teaching & Learning Librarian at Moraine Valley Community College, where he teaches information literacy and coordinates the library’s online presence. Troy’s research interests include the epistemology of college students, Web site usability, and technology management. Troy’s PhD is in Community College leadership from Old Dominion University where he studied the management of 2.0 technologies. He holds a Master’s Degree in Library […]