How cool is this? I just posted that bit about our two staffers doing the program in Indianapolis. I posted it here… because I’m tickled for them and I think their topic is very important. I posted it to the SJCPL LIfeline as well. And THEN I posted it to our internal news blog! Three places… same content…(I did change the article title each time — Internal Title: “Congrats Larry and Ralph!”) shared with you all…our library users…and the staff!
Congrats to Larry Bennett and Ralph Takach!! They presented a program attended by over 100 people in Indianapolis on Thursday, May 4, 2004. “Defusing Hostility and Preventing Violence in the Library and Techniques for a Safe and Secure Library, sponsored by the Indiana State Library, was a success! The program offered librarians the chance to: ? Learn how to recognize early warning signals of anger or hostility. ? Become aware of how to handle unsettling situations involving patrons by using a variety of communication styles. ? Learn how to keep the behavior from escalating into a crisis and how to […]