Daily Archives: September 19, 2005


Christina has a great post about IM, some recent research and setting expectations here: http://christinaslibraryrant.blogspot.com/2005/09/more-on-im-at-reference-desk.html Good stuff: And I was thinking that besides the fact that we?re afraid we?ll scare the customer away? we still need to properly negotiate the question if we?re going to successfully use this service with […]

Putting a Face on with IM